Feedings and reminders

What are the Royal Canin^® feeding recommendations?

The individual feeding recommendations give you extensive information about the Royal Canin^® food products for your animals. You can see the current weight and Body Condition Score index of your animal. In addition, you will receive nutritional and feeding recommendations. This allows you to measure the exact daily food amount for your animal and avoid under- or overfeeding.

How do I receive my animals’ feeding recommendations in petsXL?

Ask your veterinary practice if they can provide feeding recommendations for you via petsXL. You will then receive a notification and find the documents directly in your Timeline. If you want to get an overview of the nutrition plan for a single animal, go to the Health record of the animal and click the food bowl icon .

If your animal is not yet connected to a veterinary practice, you can send a connection request directly.

I received a feeding recommendation via petsXL. Where can I order the food?

If you didn’t already receive the food at the veterinary practice, you can order it directly from petsXL through Royal Canin^®:

1. Open the timeline entry New feeding recommendation, to see the Food details.
2. Select Order food.
3. Order the food via the Royal Canin^® online shop.

In the Food details, you can view a PDF of the Feeding recommendation. It contains many useful details and practical tips.

Can petsXL remind me of feeding times?

Yes. As soon as your veterinary practice sends feeding recommendations to petsXL, you will find a message in your Timeline. It contains all the information you need to feed your animal optimally. Create a reminder to have petsXL remind you comfortably of each individual feeding.

How do I set reminders for feeding times in petsXL?

1. Under the timeline entry New feeding recommendation > Set reminders.

2. Now fill in all fields based on the feeding recommendation from your veterinary practice:

   Food details 

   1. Type of food: Automatically taken from the provided data.

   2. Package contents: Automatically taken from the provided data.

   3. Number of packages: Automatically taken from the provided data. Adjust the quantity if needed.

   4. Daily ration: Automatically taken from the provided data. Adjust the quantity if needed.

   Nutrition plan

   1. First day: Enter the start date of the nutrition plan.
   2. End: Choose between Food used up, Fixed date (enter end date), or Number of days (duration until the last feeding with selection between day(s), week(s) and month(s)).
   3. Interval: Numeric field with selection between day(s), week(s) and month(s). For example, enter “1 day(s)” if you want to feed daily.
   4. Reminders: Here you specify the time(s) you want to be reminded to feed. Use Add to include additional feedings. Use the trash bin icon to remove feedings. Adjust the portion size if necessary.

   Duration

   Here you will see a summary of how many reminders are scheduled and when the nutrition plan ends.

3. Select Save to complete the reminder setup.

The reminders will now appear in the menu under Tasks. If needed, use the filter icon to filter by Animal, Veterinarian or Type. You will also find all due reminders in the Timeline.

For each reminder, an email and/or a push notification can be sent. Under Account you can choose how you would like to be reminded.

How can I edit reminders for feedings?

All existing reminders for feedings can be adjusted freely. Past feedings are not affected.

1. In the animal’s Health record, select the food bowl icon .
2. For the desired food item, select > Edit reminders.
3. Adjust the reminder as desired.
4. Confirm with Save.

How can I delete reminders for feedings?

1. In the animal’s Health record, select the food bowl icon .
2. For the desired food item, select > Delete reminders.
3. Confirm the prompt with Delete.

How can I record a feeding in petsXL?

1. Under the upcoming feeding > Fed.

2. Edit the Date and Time if needed.

3. Confirm with Done.

The feeding will then be marked green.

If you cannot carry out a feeding, select Not done instead of Done. This allows you to log for your veterinarian whether all feedings were completed. Missed feedings are marked in red.

How can I edit an individual feeding in petsXL?

1. Open the menu > Tasks.

2. For the desired feeding, select > Change status.

3. Edit the Date and Time if needed.

4. Choose Done or Not done.

How do I get more food?

When a food supply runs low, you will receive a Timeline entry informing you that the nutrition plan has been completed. You will be offered the option to reorder the food directly. If your veterinary practice wishes to speak with you personally, you will be prompted to schedule an appointment.

• Reorder food
• Schedule an appointment

1. In the Timeline entry, select Nutrition plan completed > Reorder food.
2. Order the food via the Royal Canin^® online shop.

1. In the Timeline entry, select Nutrition plan completed > Schedule appointment.
2. Schedule an appointment with your veterinary practice as usual. The field Additional information is already pre-filled with details from the previous feeding.

Can I create feeding reminders myself?

No, reminders can currently only be created after your veterinary practice has sent you information about Royal Canin^® food products via petsXL.